We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward returns process.
1. Return Period:
You have 30 days from the date of delivery to return your item(s) for a refund or exchange.
2. Condition of Returns:
Items must be returned in their original condition, unused, unworn, and with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
3. How to Initiate a Return:
To start the return process, please contact our customer service team at [insert contact details] or through our website’s returns portal. You will receive a Return Authorization Number (RAN) and further instructions.
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrectly sent. We recommend using a tracked shipping service.
5. Refunds:
Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.
6. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
7. Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.
8. Sale Items:
Sale items are eligible for return under the same conditions as regular-priced items unless otherwise stated at the time of purchase.
9. Gift Returns:
For gifts, we can issue a gift card or store credit to the recipient.
10. Exclusions:
Certain items, such as personalised products or intimate apparel, may be excluded from our return policy for hygiene reasons. These exceptions will be clearly stated in the product description.
We reserve the right to amend this policy at any time. Any changes will be posted on our website.
If you have any questions about our return policy, please don’t hesitate to contact our customer service team via email designjunctionwinchester@gmail.com